The Mystery Shopping Program provides our customers with the opportunity to evaluate the quality of service provided by the CTA. With your help, the CTA will have a detailed understanding of our customer experience, allowing us to identify service issues that require immediate action and use customer feedback to make informed business decisions.

Who can be a Mystery Shopper?
You! This program is open to ALL CTA customers. It is our sincerest intent to attract a wide range of customers to participate in this effort. This program is voluntary and open to any CTA customer. All information will be used for the purpose of customer feedback.

How do I become a Mystery Shopper?
It’s really simple. Customers that are interested in participating can register by clicking here mysteryshopper@transitchicago.com or by calling 1-888-YOUR-CTA. When emailing us, please be sure to include your name and email address. Customers that email us will be sent the information electronically. If you prefer to have the information mailed, please call us and we will send the information to you.

What is the role of a Mystery Shopper?
Your role as a mystery shopper is to gather information and make observations that can help us serve you better. The mystery shopping activity will evaluate the five core values of our operation:

1. Safety
2. Cleanliness
3. On-Time
4. Courteous
5. Efficient